When can I expect my chicks to arrive, and what do I do if there is a problem?
When placing an order with us, we will give you the expected ship date. This will be the day the chicks are hatched and actually sent out. We then allow 2 to 3 days for arrival. They are shipped priority mail through the USPS. Your phone number appears on the label on the box, so your local post office will call you when the chicks arrive for you to pick up. We guarantee live delivery, but need to be notified of any problem or loss within 48 hours. If any loss, we need to know the live count since a few extras are usually included in your order. If notified within this time frame, we can issue you a credit or a replacement order if there are enough chicks for a reshipment. When you place your order, we let you know the ship date at that time.  You’ll want to put this date on your calendar.  You are usually mailed or emailed a confirmation when you place your order, which is your reminder of the ship date.